Refund & Dispute Policy

1. Digital Goods Policy

 

All products sold are digital in-game items. Once delivery has been completed, the order is considered fulfilled.

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2. Refund Eligibility

 

Refunds may be issued if:

• Delivery has not been completed, and we cannot complete the delivery due to our fault

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Refunds are not issued for:

• Completed and confirmed deliveries

• Customer unavailability after reasonable attempts

• Game server sunsets, bans, or other in-game issues, such as other player attacks

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3. Resolution First Approach

 

If an issue occurs, we prioritize:

1. Fixing the issue

2. Re-delivery or exchange of items

3. Partial or full refund if resolution is not possible

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4. Chargebacks

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Customers are encouraged to contact us before filing a chargeback. Unresolved chargebacks will result in service refusal.

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Last updated: 13 Dec, 2025